Guide
How to book, pickup information and the cancellation and refund policy in one place.
How to book
- Choose your area and airport to see the fare right away
- Pick date, passengers, and options, then submit your booking
- One day before travel, we text you the driver and vehicle details
- Bookings close 3 hr before pickup.
- For now, check the fare and options online, then confirm your booking by phone or KakaoTalk.
- For a round trip, add the return ride on the booking screen.
- Please enter the date, time and flight accurately.
Pickup
- We text you the driver and vehicle details 1 day before the ride.
- We dispatch to the place you specify.
- For a name sign at the airport, choose the name sign service (11,000 KRW, up to 20 characters).
- If your flight is delayed, let us know by phone or KakaoTalk. If you let us know, we will adjust the pickup time (we do not track flights automatically).
- All vehicles are non-smoking, with non-smoking drivers.
- Bottled water, hand sanitizer and phone charging come standard. Water may be unavailable in peak season.
- For pickups from the airport, write your meeting point when you book, or your driver will text it to you when assigned.
If you can't find your driver
- Call the number in your dispatch text message.
- If you can't get through, call 010‑2575‑9876.
- Please tell us before you take another car.
Cancellation and refunds
| When you cancel | Refund |
|---|---|
| 3 or more days before the ride date | 90% of the fare |
| 2 days before the ride date | 50% of the fare |
| 1 days before the ride date | 30% of the fare |
| On the ride date · no-show | No refund |
- Days are counted by calendar date between the ride date and the day you tell us.
- You can postpone if you tell us before 12:00, 1 day(s) before the ride date.
- No refund if the date, time or flight was entered incorrectly.
- Tell us about cancellations and postponements by phone or KakaoTalk.
Payment and receipts
- For now, bookings are confirmed by phone or KakaoTalk, and we explain how to pay when you book.
- The fare shown includes tolls and VAT.
- If you need a receipt, please call us.